FAQS

What Would You Like to Know?

HOW MUCH DOES SHIPPING COST?

Shipping is complimentary for purchases above RM500 within Malaysia. For customers outside Malaysia, you may refer to the checkout page for shipping cost.

DO YOU PROVIDE CASH ON DELIVERY OR PAYMENT TERMS?

We provide cash on delivery for customers within the Klang Valley. Kindly contact us for more information.

HOW LONG IS DELIVERY?

All goods by Infinite IT will be shipped out within 1-3 business days (excluding Public holidays and weekends). Depending on your local courier, customers will be able to receive their goods within 2-5 working days from the date or order.

WHICH COURIER YOU USE?

We mainly use GDEX for local deliveries. However, this may change from time to time. Kindly check your email once order is confirmed for tracking details.

WHAT IS THE MINIMUM ORDER?

There is no minimum order.

WHAT IS THE RETURN POLICY?

Returns are only accepted if the goods delivered are faulty due to Manufacturing defects. No refunds are allowed. Only exchange.

Note: We will not be held liable in the event goods are damaged during shipment or used incorrectly. For shipment related damages, kindly contact your local courier for insurance claims.

HOW DO I CLAIM FOR WARRANTY?

Our products come with a standard warranty from the date of purchase (Refer to individual product page for warranty period). This warranty covers any defects in materials or workmanship. If you any issues with your product, please contact our customer service team for assistance. We will do our best to resolve the issue or provide a replacement product if necessary.

ARE YOUR PROJECTOR LAMP ORIGINAL?

We only sell original projector bulbs manufactured by Osram/Philips/Ushio/Phoenix. Depending on parts availability, the housing and packaging of the lamp may be OEM due to the lamp being obsolete or out of production. This does not in any way affect the quality or lifespan of the bulb.

BULK PURCHASE OR DEALER PRICE

We provide special wholesale price for multiple units or to dealers. Kindly contact us for more information.